We ship worldwide! Your order will be carefully packaged and delivered wherever is most convenient for you.

We also offer Free Shipping for Orders above N150,000 NGN / $200 USD

We offer Same Day/Next Day including Saturdays  for orders within Lagos

Delivery takes 1-4 business days outside Lagos

We ship all orders outside Lagos within 1-2 business days!.

We offer nationwide express shipping on all orders. You'll receive your order an estimated 1 – 4 business days after shipment.

We ship all International orders every Daily.

For international orders, you'll receive your order an estimated 3 - 5 business days or 7 -12 business days after shipment depending on the shipping rate selected.

Home Decor & Furniture items, you'll receive your order an estimated 15 - 25 business days after shipment.

Note: Preorder items are shipped out within 15-17 business days!

You'll be able to track your package by clicking here or using the Shipping Confirmation email that we send as soon as your order begins its journey.

Returns

We have a 14-day return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopfrugalng@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question on our Instagram @shopfrugal.co or through mail at shopfrugalng@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, preorders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, bottles, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank, payment processor or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopfrugalng@gmail.com.

Note: This Shipping, Returns & Exchange Policy is limited to International orders only

Note: We only offer exchanges for Nigerian Customers only.

For all orders within Nigeria, Kindly send us a DM on Instagram to initiate an exchange process.

Thank you for choosing Shop Frugal!